Effective Date: June 10, 2026

These SMS Consent and Messaging Terms ("SMS Terms") govern the use of text messaging services provided by IMPACT Group, LLC ("Company," "we," "our," or "us") in connection with coaching, career development, transition, leadership development, employee support, and related programs.

By providing your mobile phone number and agreeing to receive text messages, you consent to these SMS Terms.

1. Consent to Receive Text Messages

By opting into SMS communications, you authorize IMPACT Group, LLC to send text messages to the mobile number you provide regarding:

Appointment scheduling and reminders

Coaching session confirmations

Program enrollment and onboarding

Surveys and feedback requests

Program-related notifications

Account and portal access information

Service updates and administrative communications

Your consent is not a condition of employment, program eligibility, or purchase.

2. Message Frequency

Message frequency will vary based on your participation in Company programs and services.

Participants may receive recurring messages throughout their enrollment in a program.

3. Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

You are solely responsible for any fees charged by your mobile carrier.

4. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

Upon receipt of a STOP request, you will receive confirmation that you have been unsubscribed from SMS communications.

You may continue to receive non-SMS communications such as email or portal notifications where applicable.

5. Help Instructions

For assistance, reply:

HELP

or contact:

IMPACT Group, LLC
866-630-1367
help@impactgrouphr.com
https://impactgroupllc.freshdesk.com/

6. Supported Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by factors outside our control, including carrier availability and network conditions.

7. Program Surveys

As part of your participation in employer-sponsored programs, you may receive survey invitations by SMS.

Survey participation may be voluntary unless otherwise communicated by your sponsoring organization.

Survey responses are subject to our Privacy Policy.

8. Privacy

Information collected through SMS communications is governed by our Privacy Policy.

The Company may collect and maintain records of:

Mobile phone numbers

Message delivery status

Opt-in and opt-out records

Survey participation

Program communication history

Information may be used to administer services, improve programs, comply with legal obligations, and maintain communication records.

9. Employer-Sponsored Programs

Many Company services are sponsored by an employer, educational institution, or other organization.

SMS communications are sent to support your participation in those programs.

The Company does not provide individual SMS message content to sponsoring organizations except as required by law, with participant consent, or as otherwise described in the Privacy Policy.

10. Changes to SMS Terms

We may modify these SMS Terms from time to time.

Updated versions will be posted on our website and become effective upon publication.

11. Contact Information

IMPACT Group, LLC
866-630-1367
help@impactgrouphr.com
https://impactgroupllc.freshdesk.com/